Timber Urn FAQs
Find answers to common questions about choosing, using and caring for your timber urn. For measurements and fitting instructions, visit our Urn Guide.
Choosing Your Urn
What size do I need?
Our Large urn fits a standard Australian temporary urn inside without transferring the ashes. Our Small size offers an option for infants and pets. Check your temporary container’s measurements against the internal dimensions in our Urn Guide before choosing.
What timbers are available?
Every urn is unique. Our four available timber species are Tasmanian Blackwood, Black Walnut, White Oak and Tasmanian Eucalypt, each with its own character in grain, tone and depth. As each piece is handcrafted, no two urns are ever identical.
Do you offer custom or personalised urns?
We don't offer custom urns as a standard service. However, we occasionally release exclusive limited-edition timber urns featuring special timbers or designs. Follow us on Instagram or Facebook to be the first to hear about these releases.
Using Your Timber Urn
How do I open the urn?
The base is secured with screws and can be removed using a Phillips head screwdriver. Our Urn Guide includes a video and step-by-step instructions for placing the temporary container inside and securing the base again.
How do I place the ashes inside?
Ashes are usually returned in a temporary plastic container. Our urns are designed so this container sits inside completely intact, so if you'd prefer not to handle the ashes directly, you don't need to. Our Urn Guide walks you through the process.
Can I bring the urn to a funeral or memorial service?
Our timber urns are designed to be a dignified presence at any service. We recommend checking with your funeral home, as they can advise on the best way to include the urn in the service.
Can ashes be divided between multiple urns?
Yes, this is quite common when family members each want to keep a portion of the ashes. Your funeral home can advise on the process and the right container size for divided remains.
Can I use the urn for pet ashes?
Yes. For pets, we generally recommend our Small urn. Most pet cremations are returned in a sealed bag, which sits inside the urn intact. Your vet or cremation service can confirm the right size for your pet.
Caring for Your Timber Urn
How do I care for my Timber Urn?
Timber is a natural material and will develop its own character over time. Subtle changes in tone and grain are part of what makes each urn unique. To keep it looking its best, store it away from direct sunlight, heat and moisture. A gentle wipe with a dry, soft cloth is all it needs. Avoid harsh cleaning products.
Ordering and Shipping
How long does delivery take?
We offer free standard post Australia-wide, with orders dispatched within 1-3 business days. If you need it sooner, express shipping is available at checkout for $20. See our Shipping Policy for full details.
Will I receive tracking?
Yes, you will. Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Do you ship internationally?
Yes, we ship internationally. Contact us before purchasing and we'll confirm availability and arrange a quote for your location.
Returns
What if my Timber Urn arrives damaged?
In the rare event your urn arrives damaged, please contact us within 7 days and include photos. We'll make it right.
What if the urn doesn't fit my ashes container?
Our Large urn is designed to fit the standard temporary plastic container used by Australian funeral homes and crematoriums. Our Small urn is suited to smaller containers typically used for infants, children and pets. For peace of mind, visit our Urn Guide and check your container size against the internal dimensions before ordering.
What is your returns policy?
We understand this is a considered purchase, and we want you to feel confident. If circumstances change, we accept returns within 14 days of delivery. Items must be unused and in original condition, with return postage arranged by you. See our full Refund Policy.
Still have questions? We're happy to help.